At Levelwear, we value your satisfaction with our products and understand the importance of finding the perfect fit. We have revised our return policy to provide you with more flexibility, effective immediately.
Return and Exchange Process:
- The return and exchange window for all eligible items is 30 days from the date your order is shipped.
- Customers are responsible for covering the shipping costs associated with returning the products to us. Initial shipping costs are non-refundable.
- Upon receiving the returned item(s), there will be an inspection to ensure they are in their original, unworn, and unwashed condition. Once the inspection is complete, we will reimburse your credit card with the original amount paid for the item(s).
- For exchanges, please allow 1-5 business days after the product is received at our warehouse for the exchange to be processed and the new item(s) to be shipped.
Initiating a Return or Exchange: To initiate a return or exchange, please click here and follow the instructions provided or email us at firstname.lastname@example.org
Final Sale Items: Please note that all sale items are final sale. We do not accept returns or exchanges for these items.
Restocking Fees: Orders over $750.00 are subject to restocking fees up to 25%, Orders over $1500.00 are subject to restocking fees up to 50%. If you are unsure about restocking fees prior to your order, please contact us. Once an order is placed it is finalized. No restocking fees on orders below $750.00.
We appreciate your understanding regarding these updates to our returns policy. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.